What Social Media is and why your company will fail without it.

What is Social Media?

GANZ Media Social Media Global Chart

This is Social Media!

 

The Internet is a transformative force, especially for businesses. When the World Wide Web first arrived in the late 1990s, companies were unsure if they should have a website, how to properly use them, and what content to put online. Today nearly every business of any size understands that a website is a necessity, and most can’t conceive of how they would conduct business without one. Like those early days of the web, Social Media is in its infancy. There are few standards, and less general understanding for how Social Media can and should be used to increase business. And yet, like the Web, Social Media has the ability to transform your business, increasing your sales and building trust and rapport with your clients and customers.

 

1. Social Media (Function):

Imagine what the future of Apple computers would have been if Steve Jobs and Steve Wozniak, after building their first computer in their garage, had simply announced over a bullhorn to their neighborhood that the future of personal computing had arrived. Would anyone have taken them seriously? They had no credibility, no track record. In fact, they were just one of thousands of computer kit builders in the United States at that time.

Instead, Apple launched their product and generated a significant following through years of organic growth through tradeshows, developer forums, outdoor concerts, and more recently selling a technology lifestyle though brilliant ads appearing on buildings, billboards, and breathtaking storefronts in malls and shopping centers across the country.

If you have ever watched the hit TV show ‘Madmen’, you can see how advertising changed the face of history in the 1960s. New promotional techniques combined with improved channels of communication altered American culture forever and expanded the possibilities for businesses to reach their customers. Branding was born.

Social Media is a new content distribution channel that is being used by businesses to increase their exposure and improve customer relations. Think of Social Media as the new digital Public Relations with a twist. Could you imagine Apple without a public relations department, or Microsoft without a marketing division? While the method of communicating with clients and customers has shifted over time from Radio, to Television, then to the World Wide Web, and now Social Media, each new technology allows for greater reach and greater participation from customers without replacing what came before. Social Media can significantly lower your marketing budget and can dramatically improve your overall marketing reach. Social Media marketing costs are far lower than traditional print and a fraction of TV and radio ads. Given the amount of competition for customers’ attention and dollars, companies cannot simply rely on the traditional methods of marketing and expect to survive. Having access to cutting edge tools can help you stand out in your industry and perhaps even lead the pack.

Advertising, Public Relations, and Marketing were not simply fads companies adopted and then later discarded. They were new ways of thinking about getting the word out on the street about a product or service, using the available technologies, and developing new processes along the way.

Social Media is one of the newest technology-based sets of tools available for businesses. The world-wide popularity of Social Media sites has shifted a “Tweet” from a message used by teens to tell each other what they had for lunch, or who their favorite singer is, to a media powerhouse companies use to announce IPO’s, announce mergers, release new products, and connect with their users, customers, clients, and stakeholders.

 

2. Social Media (Structure):

In the classroom there is not just one type of student. You have visual learners, auditory learners, and those that are a mixture of the two. In Social Media, one size does not fit all. There are multiple platforms, each appealing to a different online segment: Social Networks (Facebook, Twitter), Video (YouTube), Pictures (Pinterest, Instagram, Flickr,) Music (Pandora, Spotify), Location-Based Services (Yelp, Foursquare), Collaboration (Google Docs), and Interest-Based Networks (LinkedIn, Plaxo, Xing). Each of these channels appeals to different types of potential customers, and many appeal to more than one. It is important to understand each choice, how the consumers are using it, and how to best use these tools to communicate, build relationships, and sell.

3. Social Media (Unique Properties):

Websites in the past have been little more than online brochures, providing static content, and requiring much effort to drive traffic to them. Social Media is different in that it allows companies to engage in a two-way dialog with customers and vendors, and encourages participation, allowing businesses to pose questions, launch polls, and create surveys to get instant feedback from their target markets and buyer personas.

The collective nature of Social Media allows content to reach a larger audience at a quicker rate than ever before. Similar to a fire, where a small spark can turn dry brush into a wildfire, a simple Tweet can incite nations to act (think Tunisia and the Arab Spring); announce world-wide product launches (the Apple iPad); and potentially reach hundreds of millions of viewers (YouTube: KONY 2012 received 100 million views); all while driving traffic to your website/fan page, making your smart phone ring, or filling your email Inbox with hundreds of new potential customers.

4. Social Media (Advantages):

Small companies can now compete at the same level as the major Fortune 500/1000 corporations. Since many Social Media technologies are free and can be automated, the only expense is for expert advice and training. The first step to Social Media success is seeing what your competitors are doing and start looking for trends.

Through Social Media, you can position yourself and your business as a thought leader (an expert in your industry or niche). Instead of sending one way messages that interrupt the attention of your customers (and thus compete with every other interruption), Social Media allows you to engage your customers in a two way communication where they seek you out, and you provide the information they want when and how they want it, which increases the potential impact of your message many times over.

The most important thing to know about Social Media is that your customers want to find something unique or novel. They want new content, special discounts, or hard to find resources that aren’t available in either in your physical retail locations or on your website. If your Social Media strategy takes this into account, you will have mastered the essence of this new technology. Social Media is not just a repeat of your other messages. It is like the difference between radio and television—show, don’t tell.

5. Social Media (Drawbacks):

A poorly crafted Social Media campaign can alienate customers, cost you business, and can remain permanently posted on the Internet. Starting a social media program and stopping for month, or even a week, can give the impression of an unmanned ship, and reduce your online credibility. Not having a dedicated Social Media specialist and a crisis response plan means you lack the ability to instantly turn a customer service problem into a solution, leading to a potential public relations problem. A bad Social Media program will cost you credibility.

Conclusion:

The cost of doing nothing is much higher that doing something, even if you get it wrong the first time. Analyze your competition, develop a plan, and go for it! The very existence of your business may depend on how you approach Social Media.

Contact GANZ Media today to create a Social Media plan for your business!

 

The Automating QR (Quick Response) Code, Smart Phones, And You

Loyal customers, who are less likely to shop online, can be enticed by QR codes to come into the store after they have scanned a code and experienced rich videos, images, or in-store contests. Recently luxury retailer Ralph Lauren matched up with Red Fish Media to design a custom QR code placed in windows at various Ralph Lauren locations. Once scanned, the customer was enticed to enter the store for a chance to win tickets to the 2012 men’s US Open finals and a $3,000 Ralph Lauren wardrobe. Image Credit: Ralph Lauren

 

A cellphone with a camera isn’t a communications device with a way to capture pictures and share them with friends … rather, it’s a web enabled handheld data scanner with a display which automates the way to reach out, get information, be involved socially, and get things done.

In order to have one’s phone behave more like a tool than a personalized toy, all one has to do is download a simple program into the cellphone and presto – the camera takes a picture (scans) of a symbol printed on a billboard, flyer, magazine, or TV/Computer display screen then decodes it and has the phone access a “(dot) mobi” webpage on the internet through a series of pre-scripted commands. Quick, Simple, and Easy.

Image Credit: Ralph Lauren

So why hasn’t this form of consumer automation taken off in the larger way it has in Japan and other countries? Hard to say, but get ready because the symbology revolution will be vying for your attention at a cellphone, real estate operation, bus stop, television screen, website, or specialty retail store around the corner from where you live, right now … it’s that weird square with squares in it.

There may be many codes (symbologies) offered by program automation developers, each with their own strengths and benefits, however, if your phone has limited memory space in which to store the software necessary to decode the symbology, then the one code program the cellphone should contain is the QR Code … the best code ever.

Image Credit: Ralph Lauren

This excerpted and edited from Multichannel Merchant Magazine –

R U Ready 4 QR Codes?
By Tim Parry, Multichannel Merchant

CONSIDERING MOBILE MARKETING? Then you should probably start thinking about quick response (QR) codes. These two-dimensional barcodes can provide a vital link between print or broadcast media and mobile commerce.
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WHAT ARE THEY? QR codes store information — namely mobile Website URLs — that can be read by devices with cameras, like cell phones. A user with a Web-enabled camera phone equipped with the QR reader software can scan the image of the QR code; decoding software reads the information and prompts the phone’s browser to go to a programmed URL.

WHAT’S THE BENEFIT TO YOU? Let’s say you have a QR code printed on an advertisement or catalog. A customer could scan it with his cell phone to be directed to your mobile site — and hopefully start buying immediately.

IS ANYBODY USING THEM? Upscale apparel brand Ralph Lauren, for instance, burst onto the mobile commerce scene in August using the technology. The merchant put QR codes on print advertisements, store windows and mailers so that with one wave of a Web-enabled camera phone — with QR reader software — the user is whisked away to a landing page at m.ralphlauren.com.

The mobile site was initially launched back in 2008 with a showcase of its limited edition U.S. Open Collection and other Ralph Lauren classics such as polo shirts, oxfords and chinos. Mobile users could also check out a Ralph Lauren style guide, watch tennis videos, and read articles about the U.S. Open in real time.

“We see mobile as a key channel for marketing, advertising and commerce for all of our brands and retail concepts,” says Miki Berardelli, Ralph Lauren’s vice president, global customer strategy and retail marketing. “QR codes are part of the strategy and they serve as a conduit, providing an easy way for people to access the mobile Web.”

Users can download the QR reader application for free from Ralph Lauren; the technology is also available from numerous other sources online.

David Harper, founder/CEO of Website development firm Engagelogic and mobile content management and social networking software company Winksite, hopes the Ralph Lauren launch will encourage others to incorporate QR codes in their mobile commerce campaigns. But the early adaptors like Ralph Lauren may need to do more to educate people about the technology.
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Why aren’t more using QR codes? Creating a basic QR code is easy enough: Multichannel Merchant generated the code that appears on this issue’s cover in a matter on minutes on Winksite.com. (Test it with your cell phone camera.)

Dave Sikora, CEO of m-commerce provider Digby, blames a lack of consumer awareness of the technology, and the inability of phones to accurately read the codes.
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But Harper contends that adding a QR code reader application to a phone is no harder than downloading software to your personal computer. You can do a search for “QR code reader” on your mobile browser and find a site you want to download it from. Once installed, the reader application will show up in the applications folder, and its icon will appear on the screen.

And the QR reader does not have to point perfectly perpendicular for the QR code to be correctly translated by the mobile device, he adds. Even a wave over the code can bring the user to the correct mobile site.
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Big in Japan

QR codes can be seen everywhere in Japan — no surprise, since Japanese firm Denso-Wave created the technology in 1994. Cell phone users in Japan can click a QR code printed on a poster at a movie theater and view its trailer.

It helps that QR code readers come as a standard feature on many smart cell phones.
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“When a customer scans the barcode with their phone, it launches a mobile-ready product detail and ordering page,” says Nina Matthews, marketing coordinator for CBC America. “This enables the customer to grab the page for follow-up while on the go or for sharing with others.”
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Once consumers embrace the technology, Harper envisions some merchants using QR codes on the covers of their catalogs. Eventually, they may generate individual codes to be used for each product offering.

Technology notwithstanding, Digby’s Sikora wonders how some merchants would handle the creative elements of incorporating a QR code into their print advertising and catalogs.
[Reference Here]

Image Credit: Ralph Lauren

FAQ’s from Ralph Lauren –

Frequently Asked Questions (very basic)

What is a mobile site?
A mobile site is simply a normal web site formatted to fit your mobile phone or device.

Is it necessary to download anything to shop the mobile site?
No. Just enter m.RalphLauren.com into your mobile phone browser and voila…

Can any phone access the mobile site?
Any phone equipped with a web browser can access m.RalphLauren.com.

Will it cost me on my phone bill to use the mobile site?
This service is free from Ralph Lauren but charges from your carrier may apply. Be sure and double-check your plan.

Is it secure to shop from my phone?
Yes. Shopping via mobile device is just as safe as shopping from your home computer.
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What is a QR code?
These are two-dimensional bar codes—just like you’d find at the grocery store—that direct you to a specific website when you scan them with your cell phone.
[Reference Here]

 

** Article first published as The Automating QR (Quick Response) Code, Smart Phones, And You at Technorati **